【转】bug management process

What is Bug?

A bug is the consequence/outcome of a coding fault

What is Defect?

A defect is a variation or deviation from the original business requirements

These two terms have very thin line of differnce, In the Industry both are faults that need to be fixed and so interchangebaly used by some of theTestingteams.

When a tester executes the test cases, he might come across the test result which is contradictory to expected result. This variation in the test result is referred as a Software Defect. These defects or variation are referred by different names in a different organization like issues, problem, bug or incidents.

Bug Report

While reporting the bug to developer, your Bug Report should contain the following information

• Defect_ID - Unique identification number for the defect.
• Defect Description - Detailed description of the Defect including information about the module in which Defect was found.
• Version - Version of the application in which defect was found.
• Steps - Detailed steps along with screenshots with which the developer can reproduce the defects.
• Date Raised - Date when the defect is raised
• Reference-  where in you Provide reference to the documents like . requirements, design, architecture or maybe even screenshots of the error   to help understand the defect
• Detected By - Name/ID of the tester who raised the defect
• Status - Status of the defect , more on this later
• Fixed by - Name/ID of the developer who fixed it
• Date Closed - Date when the defect is closed
• Severity which describes the impact of the defect on the application
• Priority which is related to defect fixing urgency. Severity Priority could be High/Medium/Low based on the impact urgency at which the defect should be fixed respectively

• Consider the following as a Test Manager

   

  Your team found bugs while testing the Guru99 Banking project.

  

  After a week the developer responds -

  

  In next week the tester responds

  

  As in the above case, if the defect communication is done verbally, soon things become very complicated. To control and effectively manage bugs you need a defect lifecycle.

  Defect Management Process

  This topic will guide you on how to apply the defect management process to the project Guru99 Bank website. You can follow the below steps to manage defects.

  

  Discovery

  In the discovery phase, the project teams have to discover as many defects as possible, before the end customer can discover it. A defect is said to be discovered and change to status accepted when it is acknowledged and accepted by the developers

  In the above scenario, the testers discovered 84 defects in the website Guru99.

  

  Let’s have a look at the following scenario; your testing team discovered some issues in the Guru99 Bank website. They consider them as defects and reported to the development team, but there is a conflict -

  

  In such case, as a Test Manager, what will you do?

   A) Agree With the test team that its a defect

  B) Test Manager takes the role of judge to decide whether the problem is defect or not

  C) Agree with the development team that is not a defect

  In such case, a resolution process should be applied to solve the conflict, you take the role as a judge to decide whether the website problem is a defect or not.

  Categorization

  Defect categorization help the software developers to prioritize their tasks. That means that this kind of priority helps the developers in fixing those defects first that are highly crucial.

  

  Defects are usually categorized by the Test Manager –

  Let’s do a small exercise as following Drag & Drop the Defect Priority Below

  • Critical
  • High
  • Medium
  • Low

  1) The website performance is too slow
  2) The login function of the website does not work properly
  3) The GUI of the website does not display correctly onMobiledevices
  4) The website could not remember the user login session
  5) Some links doesn’t work

  Here are the recommended answers

  No.	Description	Priority	Explanation
  1	The website performance is too slow	High	The performance bug can cause huge inconvenience to user.
  2	The login function of the website does not work properly	Critical	Login is one of the main function of the banking website if this feature does not work,  it is serious bugs
  3	The GUI of the website does not display correctly on mobile devices	Medium	The defect affects the user who use Smartphone to view the website.
  4	The website could not remember the user login session	High	This is a serious issue since the user will be able to login but not be able to perform any further transactions
  5	Some links doesn’t work	Low	This is an easy fix for development guys and the user can still access the site without these links

  Resolution

  Once the defects are accepted and categorized, you can follow the following steps to fix the defect.

  

  • Assignment: Assigned to a developer or other technician to fix, and changed the status to Responding.
  • Schedule fixing: The developer side take charge in this phase. They will create a schedule to fix these defects, depend on the defect priority.
  • Fix the defect: While the development team is fixing the defects, the Test Manager tracks the process of fixing defect compare to the above schedule.
  • Report the resolution: Get a  report of the  resolution from developers when defects are fixed.

  Verification

  After the development team fixed and reported the defect, the testing team verifies that the defects are actually resolved.

  For example, in the above scenario, when the development team reported that they already fixed 61 defects, your team would test again to verify these defects were actually fixed or not.

  Closure

  Once a defect has been resolved and verified, the defect is changed status as closed. If not, you have send a notice to the development to check the defect again.

  Reporting

  The management board has right to know the defect status. They must understand the defect management process to support you in this project. Therefore, you must report them the current defect situation to get feedback from them.

  Important Defect Metrics

  Back the above scenario. The developer and test teams have reviews the defects reported. Here is the result of that discussion

  

  How to measure and evaluate the quality of the test execution?

  This is a question which every Test Manager wants to know. There are 2 parameters which you can consider as following

  

  In the above scenario, you can calculate the defection rejection ratio (DRR) is 20/84 = 0.238 (23.8 %).

  Another example, supposed the Guru99 Bank website has total 64 defects, but your testing team only detect 44 defects i.e. they missed 20 defects. Therefore, you can calculate the defect leakage ratio (DLR) is 20/64 = 0.312 (31.2 %).

  Conclusion, the quality of test execution is evaluated via following two parameters

  

  The smaller value of DRR and DLR is, the better quality of test execution is. What is the ratio range which is acceptable? This range could be defined and accepted base in the project target or you may refer the metrics of similar projects.

  In this project, the recommended value of acceptable ratio is 5 ~ 10%. It means the quality of test execution is low. You should find countermeasure to reduce these ratios such as

  • Improve the testing skills of member.
  • Spend more time for testing execution, especially for reviewing the test execution results.